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FREQUENTLY ASKED QUESTIONS

How are shipping costs calculated?

Shipping costs are calculated based on the shipping method (air, sea or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Get answers to all your questions you might have

We will answer any questions you may have about our online sales right here.
Monday to Friday from 09:00 to 21:00 UTC +2.
 

CONTACT US FOR ANY QUESTIONS

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